Isolation Payment Request

Isolation Payment Request

If you have been contacted by NHS Wales Test, Trace, Protect service (TTP) and been told to self-isolate, you may be entitled to Financial Support.

If You Work in the Care Sector – Covid-19 SSP Enhancement Scheme
Care workers who are required to stay off work due to actual or suspected Covid-19 or who are required to self-isolate may be able to apply to the Welsh Government’s Statutory Sick Pay (SSP) Enhancement scheme, which was launched on 1 November 2020 . Please note: this scheme applies only to social care workers.

Care workers who have been told by TTP to self-isolate may also be able to apply to the Self-Isolation Support Payment scheme but they will not be able to apply to both schemes in respect of a single period of isolation. Depending on their personal circumstances, they will need to decide which scheme will be more appropriate.

Please click here for further information.

Self Isolation Support Payment

If you meet all of the eligibility criteria, you are entitled to an Isolation Payment of £500.

You must:

  • have been told to self isolate by NHS Wales Test, Trace, Protect service (TTP).

  • OR

  • be a parent or carer of a child who has been asked to self-isolate either through TTP or by their school, childcare setting or further education college (more detail in section on Parents and Carers).


    Please note: parents of children who have been notified through the App to self-isolate are not eligible for a payment. Evidence is required from the educational setting confirming that the child has been asked to self-isolate.


  • OR

  • have been notified by the NHS Covid-19 App to self-isolate because you have recently been in close contact with someone who has tested positive.

You must also be:

  • employed or self-employed.
  • unable to work from home and will lose income as a result.
  • (or your partner) currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, Income-based Employment and Support Allowance, Income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit.

Discretionary Payment

You may be eligible for a £500 Discretionary Payment if you meet all of the other eligibility criteria above, but:

  • You Do Not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit.
  • You will face financial Hardship as a result of not being able to work while you are self isolating.

Parent/Carer Payment

Eligibility is now extended to include parents and carers who meet the following criteria:

  • The child attends a school or childcare setting up to and including Year 8 (or up to age 25 if the learner has multiple and complex needs);
  • The child has been asked to self-isolate by TTP or has been asked to self-isolate for 10 days or more by the school or child-care setting as a result of an outbreak in a school, childcare or further education setting; and
  • Parents or carers meet the criteria of the main scheme, namely:
    • are employed or self-employed;
    • are unable to work from home and will lose income as a result; and
    • (the applicant or their partner) are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.; or
    • The application is accepted under the discretionary scheme.

This application form is for one person only and any further applications within the same household must be made by each individual.

Please ensure that you have the information below available before starting your application:

  • National Insurance Number
  • Proof of requirement to self-isolate. This can include:
    • Confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
    • Letter/Email from school(if Parent/Carer claim)
    • Screenshots of NHS Covid-19 App requesting you to self-isolate
  • Your most recent Bank Statement, wage slip or proof of self employment

You must make a claim up to 21 days after your period of self-isolation ends.

Applications from NHS Covid-19 App users will be accepted from those told to isolate from 1st February, 2021 onwards.

Self-isolation payments are taxable. If you’re employed, you’ll pay tax on the payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax. You will not pay National Insurance contributions on the payment. If you’re self-employed you must report the payment on your Self-Assessment tax return.

If you are unable to access the Self-isolation Support Payment form online, please email housing.benefits@npt.gov.uk, or ring 01639 686838